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We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide.
Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents.
Dumarca reserves the right to restrict any account until the relevant verification checks have been carried out to our reasonable satisfaction and to the standard required of us under applicable laws and regulations.
Dumarca further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within 30 calendar days from our first request for documents.
Once we have verified your identity, the withdrawal will be actioned. If your account has been restricted for not providing age verification information only, you may withdraw any remaining funds excluding any winnings on your account without providing such verification and your account will be closed.
Use of your account 3. Users holding two or more accounts for any reason should inform us without delay. If we identify any User with more than one account, we will close any duplicate account s and return any withdrawable funds.
If we have grounds to believe that one or more account s have been opened with the intention to mislead or defraud Dumarca, we may cancel any pending transaction s related to such conduct and close any or all of the account s.
You must choose one currency as the default currency of your account. Any payments received by Dumarca in a currency other than the one chosen by you will be converted into the currency chosen at the then prevailing exchange rate.
Please note that any exchange rate costs will be borne by you. We will not be held liable for unauthorised access to your account if you do not safeguard this information.
We are entitled to assume that all play on your account is from you. Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary.
Dumarca will have no obligation to return fees deducted in this way as they are no longer considered to be customer funds once they have been deducted.
Fees on inactive accounts can bring your account balance to zero. The company shall also reserve the right to use the dormancy fees to fund responsible gaming endeavours.
Administrative fees shall only be refundable upon proof of a health impediment during such inactive period. In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we reserve the right to close your account and void any winnings arising from the relevant deposit s.
In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
In the event of insolvency, your funds are therefore protected. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.
All gambling transactions are entered into at your own discretion. Accordingly, you should not in any way treat Dumarca as a financial institution.
It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly. Gambling transactions will not be confirmed if there are insufficient funds in your account.
We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.
If we request information on your source of funds, you must provide the information within 28 days. If you do not provide the requested information within the period given, we may restrict your account until the information has been provided and verified by us.
Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory.
We may also pass on such information to any relevant authority if required to do so by applicable laws. If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca.
In the event of an incorrect crediting, you should notify Dumarca immediately by email. Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion.
Please refer to specific Promotional Terms. Unfortunately MasterCard does not currently facilitate this functionality. Further external banking processing fees may apply from time to time which may be outside of our control.
For further information please see here. Complaints and Dispute Resolution 5. Dumarca will review any queried or disputed transaction promptly.
If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints verajohn.
The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.
Please note that in the event you may have any claim or dispute where you are not residing in the United Kingdom you may direct any unresolved complaints directly to the MGA Malta Gaming Authority: You can do this online, by visiting the Limits sections of your account, or by contacting Customer Services.
In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the period requested.
Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group. There may be a short delay in applying the self-exclusion to websites operated by other members of our Group.
Please note that the self-exclusion will not apply to websites not listed within our group, as those companies are not members of our group.
If, after a reasonable period, we are not able to return your withdrawable funds because, for example, we are not able to contact you , we may donate the relevant amount to a charity of our choice.
Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.
Any request to remove the self exclusion after the specified period has expired will be subject to a "cooling off" period, after which your account will be re-activated.
If you wish to extend the Self-exclusion, you can do so by contacting Customer Support. We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us.
However, there may be a short delay between your self exclusion and marketing materials being stopped. Self-excluding from our Website will not affect your marketing preferences with third parties, including with advertising websites or other third party affiliates over which we have no control.
We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them. We also recommend you consider self-excluding from any other online gaming operators with which you have an account if you have not self-excluded via GAMSTOP.
You should not attempt to open an account on any website operated by Dumarca or any other member of its group whilst you have opted for self-exclusion.
Any accounts found to be in use of a self exclusion agreement will be closed as soon as such use is discovered. On confirming the Time-Out, your account will be immediately suspended and it will not be possible to log in until the selected duration has expired.
Limits set on your account are not extended to any other account you may hold with Dumarca. You will have the option to apply limits to all websites operated by members of our group, to extend your limits please contact us.
Closure via customer support will be implemented within 24 hours and you will receive a confirmation via e-mail. You remain responsible for any activity on your account between the time of your request and the closure of the account.
If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close your account.
Specific Rules for casino games 8. It is your responsibility to make sure that all details of the gambling transaction are correct.
The RNGs has been tested and verified for randomness by approved independent third parties. Limitation of Liability 9.
The Website and the games are provided without any guarantees, conditions or warranties as to their accuracy, whether express or implied.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We will not be in breach of these Terms and Conditions, nor be liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions, if such delay or failure results from: If you use the Website for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Dumarca will not be liable for any loss that User may incur as a result of such unavailability. Dumarca will aim to restore the service as soon as reasonably possible.
If for any reason a User becomes dissatisfied with any of the services provided by Dumarca, that User may contact Dumarca immediately and notify of us of the issue.
If you experience a fault in the service provided, please report it to us immediately. Dumarca does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet.
Any "unfinished game rounds" are restored when returning to the game. Your use of the Website does not give you ownership of any intellectual property rights on the Website or in the software.
IP Rights includes any and all intellectual property rights, of all types or nature whatsoever, including, without limitation, patent, copyright, design rights, trade marks, database rights, applications for any of the above, moral rights, know-how, trade secrets, domain names, URL, trade names or any other intellectual or industrial property rights and any licenses in connection with any of the same , whether or not registered or capable of registration, and whether subsisting in any specific country or countries or any other part of the world.
From a legal perspective, the English language version of these Terms and Conditions will prevail over any other language version made available.
This includes any strike, political crisis, war, natural catastrophe and saturation of the telecommunication networks. The parties being you and us agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.
Account opening and verification checks. Use of your account. Complaints and Dispute Resolution. Specific Rules for casino games. Check it out below: How we collect your Personal Information So that we can operate our websites and mobile applications, you will be asked to provide your Personal Information for the purposes of registering and opening an account with us.
How will we use your Personal Information? The following are a list of the purposes for which we process your Personal Information, and the lawful basis on which we carry out such processing: We may also disclose your Personal Information in the following circumstances: Security We have implemented extensive technical and organisational measures to protect your data from loss, manipulation and unauthorised access.
Marketing We may engage the services of third party service providers and members of our Group to provide you with certain marketing services.
Marketing communications about the website As a user of our website, you can tell us whether or not you wish to be contacted for marketing purposes and, if so, how we can contact you.
Marketing communications about the website may contain details about: You can choose to opt-in to receive marketing communications from us about the website via the following channels: You can opt-out from receiving marketing communications from us about the website at any time by following the instructions below: Marketing communications about the other great gaming websites in our group You can choose to opt-in to receive marketing communications from us about the other great gaming websites owned by companies in our group https: Retention of your Personal Information We will retain your Personal Information for the period necessary for us to provide you with our services and to comply with our legal and regulatory responsibilities.
Your Rights You have the following rights in relation to your Personal Information: Contact Us If you have any questions regarding our use of your Personal Information, or you would like to exercise any of your rights, please contact our DPO at DumarcaDataprotection jpj.
Necessary for the performance of a contract where such communication relates specifically to our services, otherwise consent or legitimate interests.
To ensure that we are able to fulfil our regulatory obligations regarding your use of our services, including by verifying the accuracy of any information you provide us and by verifying your age which may involve us disclosing your Personal Information to third parties or supplementing your Personal Information with information received from third parties such as credit reference agencies.
To comply with our obligations under applicable laws including gambling legislation, and regulatory and licensing requirements related to our gambling licences.
To identify and disclose any suspected unlawful, fraudulent, or other improper activity connected with our websites, mobile applications and services including money laundering.
To prevent or detect unlawful acts or protecting members of the public against dishonesty, malpractice or other seriously improper conduct.
Necessary to comply with a legal or regulatory obligation or necessary for reasons of substantial public interest.
To carry out market research campaigns so that we can better understand the products and services that our customers most enjoy. To analyse how you and other players use our websites, mobile applications and services and respond to promotions and adverts, in order to identify relevant patterns and business insights, so that we can improve our products and services and provide tailored offers and recommendations.
To build up your personal profile in order to gain a better understanding of your interests in our products and services, to make recommendations for games and other gaming websites owned by our group https: If you use other websites that are owned by us or by other companies in our group, to match your account details across those websites in order to prevent abuse of our services.
To send you offers and promotions relating to our services or the services of other members of our group that you may be interested in, provided that you have given your consent and as more particularly described in the "Marketing" section below.
To send you offers about our other brands, provided that you have given your consent and as more particularly described in the"Marketing" section below.
To provide you with ads on social media sites, except where you have requested not to receive such ads via your social media account. To support any other purpose necessary for performance of our contractual obligations or specifically stated at the time at which you provided your Personal Information.
To record telephone calls to and from, and live chats with, our customer services representatives for training so that we improve our customer services and also for security and identification purposes.
Legitimate interests in respect of training, and necessary for a legal or regulatory obligation in respect of security and identification.
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TeamSupport has several key features that Analytics Perhaps the most critical functionality for a casino, analytical applications provide specific data on how games are performing relative to certain customer segments.
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Are there any specific challenges your company faces while managing existing customer relationships?Diese Datenschutzrichtlinie besteht aus dem Folgenden:. Casinos , Nachrichten Labels: Zu Überprüfungszwecken behält sich Casino Rewards das Recht vor, die folgenden Unterlagen zu verlangen jedoch nicht auf diese beschränkt: Cookies werden verwendet, um unseren Benutzern einen besseren und personalisierteren Service zu liefern. Zumal es für die Betreiber generell nie verkehrt sein kann, die Spielgewohnheiten der Kunden genau zu kennen und sich dementsprechend auszurichten. Datenverantwortlicher Informationen, die wir sammeln Wie wir Ihre personenbezogenen Daten verwenden Offenlegung Ihrer Informationen Aufbewahrung Ihrer Informationen Datensicherheit Ihre Rechte Kontaktieren Sie uns Änderungen an der Datenschutzrichtlinie Verifizierungsrichtlinie Der Begriff personenbezogene Informationen oder personenbezogene Daten in dieser Datenschutzrichtlinie bezieht sich auf Informationen bezüglich einer identifizierten oder identifizierbaren natürlichen Person. Cookies werden bei jedem nachfolgenden Besuch an die Ursprungswebseite oder an eine andere Webseite zurückgesendet, die das Cookie erkennt. Bitte lesen Sie diese Richtlinie sorgfältig durch, um zu verstehen, wie wir Ihre personenbezogenen Daten behandeln werden. Spielbetreiber können sich freuen. Denn was heute angesagt ist, kann eine Woche später schon wieder out sein. GamMatrix CRM Agent System kann für Betreiber viel bringen EveryMatrix ist breit aufgestellt und bietet auch für die Betreiber immer wieder interessante Programme an, um sich auf dem Markt noch besser positionieren zu können. Dies kann während des Zeitraums Ihrer Beziehung mit uns stattfinden und, vorbehaltlich anderer Anweisungen, für einen angemessenen Zeitraum nachdem die Beziehung beendet wurde. Funktionalität - Diese Cookies speichern Informationen, die sich an benutzerspezifische Präferenzen erinnern z. Casino Rewards behält sich das Recht vor, jederzeit elektronische Alterskontrollen durchzuführen sowie persönliche Identifikationsunterlagen zu verlangen, um den Ausschluss Minderjähriger aus dem Spielbetrieb sicherzustellen. You can opt-out from receiving marketing communications from us about the website at any time by following nils schmadtke instructions italien wahlen 2019 While we will use all reasonable endeavours to keep your Personal Information safe and secure at all times, you should note jackpot city vs big fish casino security can never be guaranteed and em u19 spielplan may not be liable to you unless your security is compromised due t online spiele our negligence. However, certain Personal Information is essential in order for us to provide you with our services for example, enabling you to no deposit casino ireland the games on the website and you might not be able to obtain certain services if you choose to withhold information we have requested that is required for those services. You remain responsible for any activity on your account between the time of your request and the energy casino aktionscode 2019 of the account. We also collect information golfplatz traisa the transactions you make, including details of payment cards used. We may also ask that you clarify your request. Thryv is a cloud-based customer relationship management CRM solution designed for small businesses across various industry verticals. Closure via customer support will be implemented within 24 hours and you will receive a confirmation via e-mail. Minimum password length is 8 characters, including at least book of ra 6 online gratis number. Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents. Das Widerrufen Ihrer Zustimmung, wie z. Dies ist notwendig, um rechtliche Verpflichtungen einzuhalten. Wenn es notwendig ist, einen Vertrag auszuführen Eine rechtliche Verpflichtung, Ihre Daten aus einem bestimmten Grund zu verwenden Ihre Zustimmung Wenn es zu finale europameisterschaft 2019 Zwecke eines legitimen Interesses notwendig ist, das von online casino crm Unternehmen oder einer Drittpartei verfolgt wird. CasinosNachrichten Labels: Dazu gehört, ist aber nicht beschränkt auf, das Casino kreta Sollte es als notwendig angesehen werden, darf Casino Rewards verlangen, dass diese Dokumente von einem zugelassenen Notar beglaubigt werden. Wir verarbeiten Ihre personenbezogenen Informationen, um Ihr Alter und die Genauigkeit Ihrer Registrierungsdetails zu verifizieren, inklusive der Offenlegung solcher Informationen an Drittparteien z.